Shipping and return
SHIPPING AND DELIVERY
We send all packages through our subcontractor Coolrunner, which enables you to choose between a number of different shipping companies.
DK
If your order is under DKK 400, excluding shipping, you pay a shipping fee (the price appears when you choose shipping option). The amount appears before placing your order. We deliver free of charge if you purchase an order for more than DKK 400, excluding shipping costs.
The delivery time in Denmark is typically 1-3 working days.
EU + rest of the world
There will be a shipping fee on all orders sent out of Denmark (the price appears when you choose the shipping option). The amount appears before placing your order and depends on the selected freight supplier.
The delivery time outside Denmark is typically 3-14 working days.
All our packages are insured and with a track & trace number. When your package has been shipped, you will receive an email with tracking information that enables you to track your package.
If you need help with online ordering, please call us on +45 33135622 or send us an email at digital@simplychocolate.dk.
Return and right of cancellation
According to the Consumer Contracts Act, food is not covered by the right of withdrawal, therefore it is not possible to returnner food if you regret your purchase. ISLANDother products, which are not food, on the other hand, are covered by the right of withdrawal according to the provisions below.
You have the right to cancel your purchase (not food) without reason within 14 days. If you have purchased several items in one order, you can choose to cancel the purchase of some or all items. The cancellation period expires 14 days after the day you have received your goods.
If you have ordered several items in one order and we cannot deliver the items at the same time, the cancellation period starts from when you or another person you have chosen (but not the carrier) takes physical possession of the last item. If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following weekday.
If you have ordered several items in one order and we cannot deliver the items at the same time, the cancellation period starts from when you or another person you have chosen (but not the carrier) takes physical possession of the last item. If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following weekday.
How to use the right of cancellation:
You regret your purchase (not food) by informing us of your regret via e-mail: digital@simplychocolate.dk.
You cannot cancel by refusing to receive the item or by failing to pick it up without at the same time giving notice that you cancel. Danish customers can use the law's standard cancellation form, but it is not mandatory. You can find the form by clicking here: cancellation form
The cancellation period has been met if you send your notice that you regret the purchase before the cancellation period has expired.
You cannot cancel by refusing to receive the item or by failing to pick it up without at the same time giving notice that you cancel. Danish customers can use the law's standard cancellation form, but it is not mandatory. You can find the form by clicking here: cancellation form
The cancellation period has been met if you send your notice that you regret the purchase before the cancellation period has expired.
Return of the item and return costs
If you have regretted the purchase of an item (not food), you must send or deliver the item to us without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. The deadline is met if you return the goods before the expiry of the 14 days.
Returned goods are sent to:
Parcel center North
Att.: Simply Chocolate Copenhagen
Ålborgvej 14
9700 Brønderslev
In the return package, you must enclose a copy of the order confirmation, invoice or other documentation for your purchase.
Goods cannot be sent by cash on delivery or without distribution, and you must pay for the return of the item yourself. You should also ensure that the item is securely wrapped when you return it. You bear the risk for the package/goods yourself until we receive it. Therefore, keep the postal receipt as well as any track and trace number.
Returned goods are sent to:
Parcel center North
Att.: Simply Chocolate Copenhagen
Ålborgvej 14
9700 Brønderslev
In the return package, you must enclose a copy of the order confirmation, invoice or other documentation for your purchase.
Goods cannot be sent by cash on delivery or without distribution, and you must pay for the return of the item yourself. You should also ensure that the item is securely wrapped when you return it. You bear the risk for the package/goods yourself until we receive it. Therefore, keep the postal receipt as well as any track and trace number.
Refund of the money in case of cancellation
When you cancel, we will refund all payments received from you, including any delivery charges. However, this does not apply in the following cases:
If you have purchased several items in one order and regret only part of your purchase, we will not refund the delivery costs. If you have chosen a form of delivery that is more expensive than the cheapest form of delivery that we offer, you will not be reimbursed for the extra cost.
We will refund the amount without undue delay and in any case no later than 14 days from the date on which we received your notice of cancellation. However, we can withhold the refund until we have received the goods back or until you have sent documentation that the goods have been returned.
We will make such a refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. In any case, you will not be charged any fees as a result of the refund.
If you have purchased several items in one order and regret only part of your purchase, we will not refund the delivery costs. If you have chosen a form of delivery that is more expensive than the cheapest form of delivery that we offer, you will not be reimbursed for the extra cost.
We will refund the amount without undue delay and in any case no later than 14 days from the date on which we received your notice of cancellation. However, we can withhold the refund until we have received the goods back or until you have sent documentation that the goods have been returned.
We will make such a refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. In any case, you will not be charged any fees as a result of the refund.
Testing of the product and packaging
You are only liable for a possible deterioration in the value of the goods, which is due to handling of the goods other than what is necessary to establish the nature, characteristics and the way in which the goods work.
You must normally examine the item in the same way as you can and must in a shop, but you must not use it. If you have used it in a way that you are not allowed or cannot in a business, and we cannot sell it again, or cannot sell it at full price again, you must count on us deducting the decrease in value in the amount you must have back. If the item no longer has a commercial value, we will not refund the purchase amount.
The item must be returned in intact original packaging. You should also ensure that the item is securely wrapped when you return it. You bear the risk for the package/goods yourself until we receive it. Therefore, keep the postal receipt as well as any track and trace number.
You must normally examine the item in the same way as you can and must in a shop, but you must not use it. If you have used it in a way that you are not allowed or cannot in a business, and we cannot sell it again, or cannot sell it at full price again, you must count on us deducting the decrease in value in the amount you must have back. If the item no longer has a commercial value, we will not refund the purchase amount.
The item must be returned in intact original packaging. You should also ensure that the item is securely wrapped when you return it. You bear the risk for the package/goods yourself until we receive it. Therefore, keep the postal receipt as well as any track and trace number.